Returns & Exchanges

At Big Toys Direct, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn and unwashed fashion items.

1

Initiate Your Request

Log into your account and visit the order history section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack your items in their original packaging with all tags attached and include the printed return slip inside the box.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a convenient pickup.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing